Terms of Service
We reserve the right to cancel without notice any account that
violates our terms of service, with eSolutions serving as the
sole arbiter in deciding what constitutes a violation.
By submitting an order for any of our services, by posting
files to any of our servers, or by housing any equipment on our premises, you acknowledge that you have read,
understand, and agree to fully abide by these terms, and that these terms supercede any other agreements, either written or verbal, pertaining to the use of our services.
Server Usage
Your account is for your use only, and as the primary user,
you agree to take responsibility for all usage of the account.
All services provided by eSolutions may be used for lawful
purposes only. Any violations of laws that apply to eSolutions,
or any jurisdiction that applies to you or your site is strictly
prohibited. This includes but is not limited to copyrighted
material, intellectual property and threatening material.
Sites that promote illegal activity or present content that
is damaging to eSolutions are also strictly prohibited.
Illegal activity such as hacking and cracking that originates
from your account is also strictly prohibited.
Spamming
We operate a zero tolerance policy on spamming (the sending
of unsolicited commercial email).
Any unsolicited email transmitted over eSolutions’s network
is strictly prohibited and will result in instant termination
without notice. This includes but is not limited to virtual,
reseller, resold accounts and semi-dedicated server accounts.
Formmail scripts prior to Matt Wright’s formmail script version
1.9 or later are banned as security holes in the script can
result in them being used as spamming tools.
Adult Content
Illegal adult orientated material involving minors under the
age of 18, including but not limited to explicit pictures, pornographic
or indecent pictures, will result in instant termination without
notice. If resold accounts are found to contain illegal material,
they will be terminated and the reseller informed.
Email that originates from our servers and contains explicit, pornographic or indecent pictures, or nudity of any kind, regardless of the age of the subject, will also result in instant termination without notice.
High Resource Usage Policy / Script Usage
Resources are defined as CPU usage, memory usage and available
system resources. When an account is found to be manipulating
resources, we may implement the following policy:
When an account is found to be manipulating resources, eSolutions
reserves the right to suspend, terminate, or make appropriate
changes to the account to prevent the account from continually
manipulating resources.
This policy is only used in extreme cases to prevent misuse
and is in effect to keep our servers fast and stable at all
times.
The following scripts and programs are banned from our servers
due to resource manipulation and/or server misuse:
- Flat file CGI based forums / message boards such as UBB, iKonboard
and UlimateBB
- IRC (Internet Relay Chat) scripts or bots
- Eggdrops
- Proxy Servers
- The Anonymizer
- Formmail scripts earlier than Matt Wright’s v1.92 script
- Spamming / hacking / cracking scripts
Payment Policies
All accounts are set-up on a pre-pay basis. eSolutions reserves
the right to change the prices of any of its services at any
time. Payment is due upon account activation and on each subsequent renewal date; every 365 days if the account is paid yearly,
every 180 days if the account is paid semi-annually, every 90 days if the account is paid quarterly and every 30 days if
the account is paid monthly.
All accounts that are more than 30 days past due will be automatically suspended until full payment has been received. All client equipment kept on our premises is provided as collateral against amounts due, and may be sold at auction with proceeds applied to client's account if more than 90 days past due.
Clients will be automatically charged
unless a cancellation request has been sent to billing@esolutions.net,
and we have confirmed your request. Cancellation requests must
be received a minimum of 7 days prior to your next billing date.
In situations where the card number is declined, the card will
be charged on the following day for 7 days. If the card is declined
in each of these situations, the account for which payment is
overdue will be suspended, and the user contacted to make alternative
payment arrangements. If payment is not made within 14 days
of the card failing, we reserve the right to terminate the account.
Clients agree that they are liable for extra charges that their
accounts incur, including but not limited to paid support, extra
bandwidth usage and extra diskspace usage.
Cancellation and Refunds
eSolutions reserves the right to terminate a client’s account
at anytime without prior notification if the account is in breach
of the listed terms and conditions. No refund is given in such
a situation.
A client may choose to cancel their account at any time. however cancellation requests must be received at least 7 days prior to the next billing
date. Cancellations received later than that will be effective on the following billing cycle, and no refunds will be provided for partial usage.
Indemnification
Client agrees to use all eSolutions services and facilities
at their own risk and agree to defend, indemnify, save and hold
eSolutions harmless from any and all demands, liabilities, losses,
costs and claims including but not limited to attorney’s fees
asserted against eSolutions, it’s agents, officers and employees,
that may arise directly or indirectly from any service provided
by ourselves.
You agree that this indemnification extends to all aspects
of your account, including but not limited to site content and
domain name selection.
You agree that you take sole and complete legal responsibility
for account use and that you supplied current and truthful details
when signing up.
© eSolutions 2003-2008. All rights reserved.
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